JOB DETAILS

Job ID : 14-00114   
Position Title : Disaster Recovery Specialist
Job Duration : Full Time
Employment Type : Full Time
Compensation : DOE
Compensation Type : W2 With Benefits
Location : Charlotte, NC
Start Date : 25 Feb 2014
Job Description :
The Disaster Recovery Specialist will serve as a senior leader on the Disaster Recovery team.  This team supports both the DR and High Availability (HA) Programs.  The DR Specialist is responsible for planning, organizing, scheduling, follow up, problem resolution and status reporting on global Disaster Recovery Testing and Infrastructure projects spanning four datacenters supporting in excess of 120 applications, to ensure that each is completed on time and within budget, and that the deliverables meet  business requirements.  The Specialist will plan and coordinate execution of very complex large-scale DR Tests impacting the entire company as well as smaller-scale tests on a regular basis, and is responsible to ensure the company is prepared to recover in the event that an actual disaster occurs.
The DR Specialist will liaise with members of the IT App Support and Operations & Support teams to develop documentation, write DR procedures, develop DR solutions for new applications being deployed, and coordinate DR tests for new application testing outside of the standard datacenter.
ORGANIZATIONAL RELATIONS:
The DR Specialist will serve on the Engineering Committee to represent the DR Team and evaluate any new DR requirements coming in with new projects.  In addition, the DR Manager will initiate general recommendations for process improvements and assist with the implementation of those improvements.
PRINCIPAL ACCOUNTABILITIES:
• Plan, schedule, and coordinate execution of large-scale, global DR tests impacting all lines of business. 
• Manage schedules and resource allocation with Development Managers, IT and O&S team members, and business users/testers as required.  
• Coordination and management of IT resources across multiple time zones for DR / HA Testing events.
• Initiate and manage DR related projects with project sponsors, stakeholders and team members using the Citco Project Management framework standard project management process and knowledge areas.  
• Serve on the Engineering Committee representing the DR Team to review all new applications for conformance with Citco's technology stack and standard DR methods.
• Produce standard DR deliverables including: DR Test Plans, DR Test Reports, and DR Plans.
• Manage the DR Documentation Tool, CPO Tracker as an administrator.
• Identification and communication of DR risks, and the development of risk mitigation strategies and escalation procedures. 
• Manage internal and external audit requests and responses.  Address open audit items and Risks.
• Manage the Disaster Recovery SharePoint portal with documentation updates, structure, access, etc.
• Collect, trend and report key metrics for measuring DR / HA Program successes
Required Skills : • Contribute to DR Policy and Standard Operating Procedure documentation. • Ensure and coordinate DR compliance with other IT frameworks and best practices such as the Control Objectives for Information and Related Technology (CobIT) and the Information Technology Infrastructure Library (ITIL) respectively. EDUCATION, EXPERIENCE & SKILLS: • 5+ years strong experience in IT program and/or project management. • BS Degree in Computer Sciences, Information Systems or equivalency. • PMP certified preferred. • ITIL experience preferred. • Disaster Recovery / Business Continuity experience a must. • CBCP certification a plus. • IT Policy experience (creation of policies, compliance, etc) • Proficiency with Microsoft SharePoint; SharePoint site administration a plus. • Experience using a documentation management software; Specifically, CPO Tracker a plus. • Broad but not necessarily deep understanding of the following Information Technologies and infrastructure: o SAN, LAN, WAN o Active Directory o Virtualization o Windows and Unix on x86 and Sparc, AS/400 o Client-server databases including Oracle, MSSQL, Sybase and Progress o Application servers including WAS and Tomcat, MQ messaging o BI and Reporting o Data Warehouses • Demonstrated knowledge and skills in the following competencies: leadership, project management, information technology, critical thinking, creativity, business analysis, problem solving, service level management, and service management. • Excellent communication and documentation skills; Must be able to facilitate calls clearly and professionally, and must be able to interact comfortably will all levels of IT and Business management. • Ability to be self-directed when required; Self-starter • Assertive, with a demonstrated strong proficiency in interpersonal and communication skills including oral and written English. • Availability and willingness to travel occasionally to other Citco locations for business.